TY - JOUR AU - Marin-Garcia, Juan A. AU - Garcia-Sabater, Julio J. AU - Garcia-Sabater, Jose P. AU - Maheut, Julien TI - Relevant factors to implement continuous improvement in administrative services of public universities: an action research study JO - Production Planning & Control PB - Informa UK Limited DO - 10.1080/09537287.2024.2355242 PY - 2024 VL - 36 SP - 1247 EP - 1267 ER -