% Not in the source data: doi, abstract
@article{pons-2012-diagrama-afinidad-aplicado,
  author = {Pons Morera, Carlos and Canós Darós, Lourdes and Gil Pechuán, Ignacio},
  title = {{Diagrama de afinidad aplicado a mejorar los servicios tecnológicos de la Universidad Politécnica de Valencia / Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia}},
  journal = {Working Papers on Operations Management (WPOM)},
  year = {2012},
  volume = {3},
  number = {1},
  pages = {46--60}
}