@misc{mascarell2013good,
  title = {Good Practices for Innovation Derived from Organizational Structure, Ideas and Knowledge Management, and ICT: A Brazilian Study},
  author = {Santandreu Mascarell, Cristina and Canós Darós, Lourdes},
  eventtitle = {1st Workshop on Service Innovation (Valencia, Spain. . 2013)},
  year = {2013}
}